privacy, Complaints & Cookies policy

Pestology Ltd. understands that your privacy is important to you and that you care about how your personal data is used and shared online.

1. Background We respect and value the privacy of everyone who visits this website, www.pestologyltd.co.uk (“Our Site”) and (subject to the limited exceptions in section 6, below) we do not collect personal data about you unless you contact us (see section 5, below). Any personal data we do collect will only be used as permitted by law, or in accordance with our General Privacy Policy.

Please read this Website Privacy Policy carefully and ensure that you understand it. Your acceptance of our website Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Website Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means Pestology Ltd, a limited company registered in England under company number 10882477, whose registered address is Strand End, 78 Grove Park Road, London W4 3QA

2. Information about us

Our Site is owned and operated by Us.

Our Data Protection Officer is Luke Hill, and can be contacted by email at info@pestologyltd.co.uk, by post at Pestology Ltd. Unit 2 The Ham, The Ham Industrial Estate, Brentford, Middlesex TW8 8EX.

3. What does this policy cover?

This Website Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  • The right to be informed about Our collection and use of personal data;
  • The right of access to the personal data we hold about you (see section 8);
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 9);
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 9);
  • The right to restrict (i.e. prevent) the processing of your personal data; The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to Us using your personal data for particular purposes; and
  • Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 9 and We will do Our best to solve the problem for you.

If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What data do we collect?

Subject to the paragraph below, We do not collect any personal data from you. We do not place cookies on your computer or device, nor do We use any other means of data collection.

If you send Us an email or apply for an account with us, We may collect your name, your email address, and any other information which you choose to give Us or we ask for. We will only use it for the purposes contained in our General Privacy Policy.

6. How do we use your data?

If We do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations, hold and use your data in accordance with our General Privacy Policy and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

As noted above, We do not generally collect any personal data via this website. If you contact Us and We obtain your personal details from your email, We may use them as follows:

  • To reply to your email
  • In connection with an application submitted for an account with us, to determine if and on what terms an account and payment terms may be offered to you, and thereafter in connection with the maintenance of that account with you
  • In accordance with our General Privacy Policy;
  • Any and all emails containing your personal data will be deleted in accordance with our Data Retention Policy, details of which can be supplied to you on request.
  • You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
  • We will not share any of your data with any third parties save as may be set out in our General Privacy Policy.

7. How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

Your data will only be stored in the UK.

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you (even if it is only your email address).

Steps We take to secure and protect your data include:

  • Regular checks, balances and appropriate security messages to safeguard the website and keep data secure.
  • Personal data will only be transmitted over secure networks;
  • No personal data will be shared informally and if access is required to any personal data, such access should be formally requested from a Director of the Company;
  • All hardcopies of personal data, along with any electronic copies stored on physical media will be stored securely;
  • No personal data will be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of the Company or not, without authorisation from a Director;
  • All software will be kept up-to-date. Security-related updates will be installed as soon as reasonably possible after becoming available;

8. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@pestologyltd.co.uk or using the contact details below in section 9. Alternatively, and in addition, please refer to Our Data Protection Policy.

9. Contacting Us

If you have any questions about Our Site or this Website Privacy Policy, please contact Us by email at info@pestologyltd.co.uk, by post at Pestology Ltd., Office 2020, 592 London Road, Isleworth, Middlesex TW7 4EY. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).

10. Changes to Our Privacy Policy

We may change this Website Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Website Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

11. Cookies

Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. We use cookies to track visitors to our website; these details are in no way personal details and will never be shared. Using these cookies we can improve the performance of our website for you, the user. We also use cookies in order to geo-target specific users to make websites more personal. By using the website of Pestology Ltd. you consent to the usage of data captured by the use of cookies. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

12. Google Analytics

This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

13. Google AdWords

Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

14. DoubleClick

We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.

15. Complaints Policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.  To ensure the business is able to put things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction.
 
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
 
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
 

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
 
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which?
 
Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.
 
If you wish to do so please contact Which?
Trusted traders in the first instance on 0117 456 6031.